Your Privacy, Our Priority

Introduction

Zaapy (“we”, “our”, or “us”) provides customer relationship management solutions for growing businesses. This Privacy Policy describes how we handle personal data when you visit our websites, use our services, or interact with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the services.

Data We Collect

We collect information to deliver, personalize, and improve our services:

• Account Data: Name, email address, phone number, company name, and password you create.
• Usage Data: Activity logs, device information, browser type, IP address, time zone, and interactions with features.
• Billing Data: Payment method details (processed through secure payment gateways), transaction history, and invoices.
• Support Data: Information you provide when contacting support, including attachments and transcripts.

How We Use Data

We rely on your information to deliver and enhance the Zaapy experience:

• Provide, operate, and maintain core CRM functionality.
• Personalize dashboards, notifications, and product recommendations.
• Communicate updates, security alerts, and customer support responses.
• Analyze usage trends to improve product performance and stability.
• Comply with legal obligations and enforce contractual agreements.

Legal Basis

We process personal data under the following legal bases (where applicable under GDPR or similar regulations):

• Contractual Necessity: To fulfill our obligations and provide the requested services.
• Legitimate Interests: For product improvement, fraud prevention, and ensuring secure access.
• Consent: For optional communications or marketing preferences you opt into.
• Legal Compliance: To meet regulatory requirements or respond to lawful requests.

Third-Party Sharing

We do not sell personal data. We may share limited information with trusted partners to support our services:

• Infrastructure hosting, analytics, and customer support providers.
• Payment processors and fraud prevention systems.
• Compliance consultants and legal advisors.

Each partner is bound by confidentiality obligations and must comply with data protection standards aligned with this policy.

Data Security

We implement industry-standard safeguards to protect your information, including encryption in transit and at rest, access controls, regular audits, and continuous monitoring. While no method is infallible, we continually update our security practices to meet evolving threats.

Your Rights

Depending on your region, you may have rights to access, rectify, or delete your personal data, restrict or object to processing, and request data portability. You may also withdraw consent for optional communications at any time.

To exercise these rights, please contact us using the details below. We respond to verified requests within 30 days or as required by law.

Contact Us

If you have questions, concerns, or feedback regarding this policy, reach out to our Privacy Office using the information provided in the footer or email us at nyflextec@gmail.com.

For escalation, you may also lodge a complaint with your local data protection authority.